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Company name: SNAD 55 EAD
UIC/PIK: 102728770
VAT registration: BG102728770
MOL: Neda Atanasova Dimitrova
Head office and address: Nessebar, 25 Struma Str.
Management address: Mena Palace Hotel
E-mail: hotel@mena-palace.com
Contact numbers: +359 554 26205 / +359 877 192889 / +359 888 767542
The management of SNAD 55 EAD is obliged to ensure the use of the services requested and paid for by the client via online reservation, in their full quantity and quality, according to the data provided by the client through the reservation form: client name, period, number of nights, number of adults and children, price per night.
All customer requests, filled in the “Note” field in the reservation form, will be fulfilled if possible.
Only persons under the specified age on the date of arrival are accepted in the child reservation.
The prices on the SNAD 55 EAD website are in euros (€), including VAT, tourist tax and insurance. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the respective period.
When making online reservations, for guarantee purposes, it is necessary to pay 20% of the total amount of the reservation at the time of booking via debit/credit card or at the latest within the specified period after booking by bank transfer.
SNAD 55 EAD reserves the right to change prices and special offers on its website, depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
In case of cancellation, non-use or change of an already paid online reservation
by the client, SNAD 55 EAD refunds the amount paid upon request,
by charging the relevant penalty:
When refunding a paid amount, all transfer costs — bank fees and others — are at the expense of the client. Refunds due to cancellation are made within a 30-day period, depending on the payment method. The amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
Payment can be made in 3 different ways:
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page of our servicing bank — UNICREDIT BULBANK — opens, where you enter your card details.
If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your issuing bank will open, where you enter your authentication password. If the transaction is successful, a transaction note will be displayed on the screen, which you can print or save.
Your card details are used only by the intermediary bank and are not stored by us.
To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations.
Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code — CVV2.
In addition, for your identification as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, if you are registered to use them.
At the time of online booking, the aforementioned amounts will be automatically debited from your card upon completion of the payment process.
From a security point of view, the maximum amount for card payment is €3,000.
Payment of the specified amount must be made no later than the deadline specified after the reservation. After payment is made, it is advisable to send a copy of the payment document to hotel@mena-palace.com, and be sure to include the reservation number in the payment reason.
SWIFT/BIC: UNCRBGSF
IBAN: BG06UNCR70001522497315
Bank name: UNICREDIT BULBANK
Bank address: 6 Saint Nedeliya Square, Sofia
Beneficiary: SNAD 55 EAD
Beneficiary’s address: Nessebar, 25 Struma Street
For reservations with a check-in start date within the next 3 days, it is recommended to choose cash payment at reception to speed up the reservation processing process.
If the online reservation is not paid within the specified period and if payment is made by bank transfer, a copy of the payment document is not sent, your reservation will be automatically cancelled by the reservation system.
In case you are prevented from paying the amount for an already made online reservation,
please notify us by e-mail: hotel@mena-palace.com. In case of failure to comply with this condition
SNAD 55 EAD has the right to seek liability and penalties for made and unpaid
reservations.
In the event that the customer cancels their reservation under the conditions stated above, we will refund the amount using the same payment method used for the reservation.
Refunds for amounts paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. All bank fees for this transaction are at the customer’s expense.
SNAD 55 EAD undertakes to provide the client with the services requested and paid for in full.
SNAD 55 EAD undertakes not to change the price of the services requested by the client, except in exceptional cases when this is economically justified.
NAD 55 EAD is not liable for damages caused by actions of third parties.
Amounts for services requested but not used in whole or in part due to the client’s fault are not refundable.
The client assumes responsibility for observing generally accepted standards of good conduct during his stay at the hotel. All costs for material damage caused to the hotel are borne by the client.
SNAD 55 EAD reserves the right to change the information on this page and the general terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a reservation, it is considered that he has read these general terms and conditions
and agrees with them. Reservations accepted by phone, e-mail or through our website
are considered to be an emerging contractual relationship. The payment made is considered to be acceptance
of the general terms and conditions for staying at the hotel.
The client has the right to file complaints regarding the services provided within 14 days from the date of departure.
Complaints are submitted in writing to the specified email or correspondence address.
The trader shall decide on the complaint within 30 days.
In the event of a dispute, the client may contact:
The merchant processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).
Detailed information is contained in the Privacy Policy published on the site.
For all disputes and legal issues not settled by these general terms and conditions and the privacy policy and arising in connection with the use of the website www.mena-palace.com, the mandatory legal provisions in the Republic of Bulgaria shall apply.
The privacy statement is designed to protect the identification of users of this site. You can browse the pages of the site freely, without being required to fill out registration forms or enter any personal data.
If you decide to use some of our specialized modules and services,
you will need to send us the personal data requested in order to perform the service you requested,
but your personal data will continue to be protected. The site collects
data that is necessary to perform the desired service.
Personal Data Protection Commission
2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Tel.: 02 915 3 518
The aim of the site is to guarantee its users a reasonable level of personal data security. This applies to all personal data provided during online registration, as well as all others entered in one way or another on the site.
When registering on the site, users are required to provide personal data such as user name, e-mail, telephone, address and a manually entered password. These data are used solely for the purposes of the site and are not provided in any form to third parties, except in cases where the performance of a service you request on the site depends on this.
The data, once entered by you in the database, may be subject to changes, and in case you request this from us, we are obliged to delete them. At any time, the stated desire can be terminated by sending a confirmation of refusal by e-mail.
If you have any questions or comments about this privacy policy, please contact us.
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Subscribe to our newsletter to receive a 10% discount code valid until 30.04.2023.